bluejackpot Privacy Policy

1. Introduction

bluejackpot is committed to protecting the privacy and security of your personal information. We understand that when you share your data with us, you are placing trust in our platform, and we take that responsibility seriously. This Policy applies to all personal data collected through the bluejackpot website, mobile platform, customer support channels, and any other service we operate.

By registering an account or using the bluejackpot platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the bluejackpot platform.

This Policy should be read together with our Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, bluejackpot acts as the personal information controller in respect of the data it collects directly from users of the platform. Where bluejackpot engages third-party service providers to process data on its behalf, those providers act as personal information processors and are bound by data processing agreements consistent with the DPA.

If you have any questions about how bluejackpot handles your personal data, or wish to exercise any of your rights under the DPA, you may contact our Data Protection Officer at the details provided in Section 15 of this Policy.

3. Data We Collect

bluejackpot collects the following categories of personal data:

bluejackpot does not collect sensitive personal information (as defined under the DPA, such as health data, religious beliefs, or political affiliations) unless specifically required by law or with your explicit consent.

4. How We Collect Your Data

bluejackpot collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the platform, including through cookies, web beacons, log files, and similar tracking technologies (see Section 8).
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment data from GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors.
• Publicly available sources: Information from public registries or databases where permitted by law and relevant to regulatory compliance.

5. How We Use Your Data

bluejackpot uses your personal data for the following purposes:

• To create and manage your bluejackpot account and verify your identity and age (21+ requirement).
• To process deposits, withdrawals, and other financial transactions.
• To comply with legal and regulatory obligations, including PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited conduct.
• To monitor gameplay for responsible gaming purposes and to enforce deposit limits, cooling-off periods, and self-exclusion requests.
• To provide customer support and resolve disputes.
• To send you transactional communications (account confirmations, security alerts, withdrawal notifications).
• To send you marketing communications about promotions and new features, where you have provided consent and not subsequently opted out.
• To improve the bluejackpot platform through analytics and user feedback.
• To enforce our Terms & Conditions and other applicable policies.

6. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, bluejackpot processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — including account management, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable laws and regulations, including PAGCOR requirements, AMLA obligations, and tax reporting.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and analytics, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing & Disclosure

bluejackpot does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and other payment service providers, to facilitate deposits and withdrawals.
• KYC and compliance providers: Identity verification and AML screening services engaged to fulfill our regulatory obligations.
• Game providers: Third-party game studios and live dealer operators whose games are available on the bluejackpot platform.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where required by law.
• IT and infrastructure providers: Cloud hosting, security, and platform infrastructure partners operating under strict confidentiality obligations.
• Professional advisers: Legal counsel, auditors, and insurers where necessary for business operations and dispute resolution.

Any third party receiving your personal data is required to handle it in accordance with the DPA and applicable data protection standards. bluejackpot remains responsible for ensuring that such transfers are lawful and adequately protected.

8. Cookies & Tracking Technologies

bluejackpot uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the website. We use the following types of cookies:

• Strictly necessary cookies: Essential for the platform to function — including session management, login authentication, and security. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience.
• Analytics cookies: Collect aggregated, anonymised data about how users interact with the platform, helping us identify areas for improvement.
• Marketing cookies: Used to deliver relevant promotions and measure the effectiveness of our campaigns, where you have consented.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core features of the bluejackpot platform, though some functionality may be affected. Your consent to non-essential cookies is obtained separately and can be withdrawn at any time.

9. Data Retention

bluejackpot retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLA requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• Customer support communications: Retained for up to three (3) years from the date of the interaction.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications, after which it is deleted or anonymised.
• Technical and usage data: Retained for up to twelve (12) months in identifiable form, after which it may be retained in anonymised, aggregated form indefinitely.

When personal data is no longer required, bluejackpot will securely delete or anonymise it in accordance with our data disposal procedures.

10. Data Security

bluejackpot implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the bluejackpot platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning.
• Multi-factor authentication requirements for account access and administrative systems.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

While bluejackpot takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your bluejackpot login credentials and for notifying us immediately if you suspect any unauthorised access to your account.

11. Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by bluejackpot:

• Right to be informed: The right to know what personal data we collect, how we use it, and with whom we share it — as set out in this Policy.
• Right of access: The right to request a copy of the personal data we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within fifteen (15) business days, in accordance with NPC guidelines. We may need to verify your identity before processing your request.

12. Children's Privacy

The bluejackpot platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered on the bluejackpot platform, please contact our support team immediately so we can investigate and take appropriate action.

13. International Data Transfers

Some of bluejackpot's service providers and game partners may be located outside the Philippines. Where personal data is transferred to recipients in other countries, bluejackpot ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act. These safeguards may include contractual data protection clauses, adequacy assessments, or other mechanisms recognised by the National Privacy Commission.

By using the bluejackpot platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the operation of the platform, subject to the safeguards described above.

14. Updates to This Policy

bluejackpot may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify registered users via email or an in-platform notification at least seven (7) days before the changes take effect.

The "Last updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Policy periodically. Your continued use of the bluejackpot platform following any update constitutes your acceptance of the revised Policy.

15. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or need to report a privacy concern, please contact the bluejackpot Data Protection Officer:

Email: [email protected]

Live Chat: Available within the bluejackpot platform after logging in to your account.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

Email addresses on this page are displayed as plain text for reference only and are not clickable links.